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ROC is a prestigious and established market leader providing human resource solutions to a wide range of businesses from multi-national corporations to private individuals.
Staff at ROC consistently build relationships with clients and candidates to meet their specific needs. This is supported by embracing a strong set of beliefs. There is total commitment from all staff to understand, meet and exceed our clients’ and candidates’ expectations through the continuous improvement of our service to our clients. We are dedicated to identifying and supplying the best candidates in the market, on time and at a competitive fee level.
“Our Corporate Commitment”
- To monitor and measure performance and identify opportunities for improvement.
- To ensure key performance indicators are met by using the latest technology.
- Hold quarterly reviews with executives, management and staff to discuss and assess performance related targets.
“Commitment From Our Staff”
- Taking responsibility to meet objectives set out in quarterly appraisals.
- Attending regular training programmes and encouraging their own personal investment.
- Participating in professional forums.
“Supplying The Best Candidates”
- Measuring the success of our candidate attraction strategies
- Attending regular service reviews with clients.
- Temporary and permanent candidates regularly compete feedback forms.
“Timely Agreements”
- Agreeing timescales with clients in terms of response, delivery of CV’s and filling temporary bookings and permanent positions.
- Utilising our management information systems to deliver timely reports to our clients.
- Holding regular reviews with clients and monitoring our effectiveness against competitors.
“At The Most Competitive Price”
- Monitoring market trends and submitting current salary survey clients.
- Reviewing terms of business to ensure fees and temporary rates are relative to service delivery.
- Loyalty to clients by extending guarantee periods.
ROC’s success is the result of constantly matching service delivery to client and market expectations. Through a commitment to standards, measurement, communication and evolution, we will ensure that ROC Recruitment builds a reputation for delivering the highest levels of quality in our industry.
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