Testimonial

“The team at ROC truly took the time to understand the dimensions and requirements of a senior PA role I was seeking to fill and, rather than filling my inbox with CVs, sent through a select list of candidates that could truly perform at the necessary level. Having chosen an excellent candidate, they then worked quickly and efficiently to close an agreement on package with the candidate and ensure a smooth landing into the organisation”.


A. Morris, General Counsel, Utilities


"We have found ROC to be totally professional and trustworthy in everything they do. If ROC say they will deliver it, they do. They keep the client informed throughout the process. They are able to deal with difficult/diverse and changing situations. Responding as and when needed to clients changing their needs as the market place alters. We would have no hesitation in using ROC again for a future campaign."


R. Crouch, HR Business Partner, Utilities

"Once again let me say how pleased we are with how you and your Company have delivered. From the outset Debbie and her team have been most professional about what and how ROC could successfully deliver for us. ROC Recruitment has helped us successfully complete Phase 1 with our team of 420 Financial Service Specialists selected, trained with 344 already deployed. Your part in delivering this goal has been outstanding. The work and passion you have shown has been admirable and the way you have engaged with Bank of Ireland Post Office Management and HR Shared Services Team has been a credit to ROC. Thank you once again for your outstanding contribution and I look forward to working closely with you all as we build our Business for the future."

T. O'Reilly, Director, Financial Services

 

Customer Care Manager

Salary:
£23000 - £28000 per annum + pro rata + exc bens
Location:
Greater-London
Division:
Customer Service & Call Centre
Position Type:
Perm
Post Date:
16-09-2017 11:54 AM
Closing date:
16-12-2017
Ref #:
PJ - Part-Time CCM
Contact:
Patrick Jamieson
Email:
patrick.jamieson@roc.co.uk
Telephone:
0207 318 1400
*Customer Care Manager
*PART-TIME - 20 hours per week
*9am - 1pm, Monday to Friday
*Leading luxury skincare / beauty brand
*Chelsea
*£23,000 - £28,000 pro rata + bonus + pension + discounts and other benefits

This PART-TIME Customer Care Manager position is a key role within an award-winning luxury beauty and skincare brand, whose Founder has become a leading go-to skincare expert for TV programmes, top glossy magazines and high quality newspapers.

This part-time Customer Care Manager opportunity would suit an experience Customer Care professional passionate about providing exemplary Customer service. You will manage the day-to-day orders, queries, complaints and all customer care issues for this highly successful brand that is followed by top Beauty Editors, celebrities and those in pursuit of skin perfection.

Hours: 9am - 1pm, Monday to Friday.

This Customer Care Manager part-time role can offer you:

*Salary £23,000 - £28,000 pro rata
*Part-time hours: 9am - 1pm, 5 days
*Bonus
*Pension
*Freebies and amazing discounts
*Outstanding working conditions, personal development and benefits

To be successful in this part-time Customer Care Manager position, you will have:

*Strong customer service background
*Exceptional customer service focus and commitment to customer satisfaction
*Good IT skills
*Polite, friendly, approachable personality
*Resilience
*Problem solving skills
*Quick thinking and proactive approach
*High attention to detail
*Willingness to work mornings only

Key accountabilities within this part-time Customer Care Manager role include:

*Handling customer queries and complaints
*Answering queries verbally and via email
*Using automated information systems
*Compiling and generating reports
*Answering calls
*Mail order management
*Providing admin support regarding logistics, orders, deliveries etc
*Co-ordinating sales figures
*Data input
*Preparing goodie bags and products for events
*Participating in brand special events

If this Customer Care Manager part-time opportunity appeals and you would like to apply, please email your CV, in Word format, (not PDF), as soon as possible quoting "Customer Care Manager - Part-Time".


Thank you for applying to this advertisement; we appreciate your interest in this part-time Customer Care Manager opportunity. All applications are important to us, but due to the high volume of response we receive from our advertisements, we only contact successful applicants. We wish you all the best in your search for a new position.

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