Contract / Account Manager-various locations in England

The over-arching role of this post is to ensure that services on client sites are maintained, grown and that additional opportunity is discovered for the company / client.
Specifically in this role the Contract Manager is responsible for the following duties:
 Being an ambassador for all dealings with the client, own staff and all other stakeholders.
 Agreeing client requirements and ensuring these are shared with wider support teams.
 Setting in place and monitoring key accountabilities and responsibilities for safety and compliance.
 Engaging proactively with clients to agree and deliver project work to time, quality and cost.
 Responsible for increasing FM services on client sites
 Liaising with all parts of the client and other parties to ensure a seamless service experience for clients.
 Benchmarking to pursue cost-reduction initiatives and focus on improved customer service.
 Facilitate opportunity for other divisions within the company
Key Accountabilities:
The primary accountabilities are:
 To deliver contracted services to meet client requirements.
 Manage and deliver building, grounds and construction projects on time and within budget.
 To plan, agree and oversee delivery of project work to meet client requirement.
 To provide MI on waste data and waste movements on client sites.
 To develop a fully integrated service on client sites.
 To support the wider team on client sites by assisting in audits.
Behavioural Values:
Uphold the company values and behaviours at all times and actively promote these within the client site teams, with customers and wider stakeholders
Respect: we show we value our people and others we work with
Integrity: we demonstrate we can be trusted
Teamwork: we work better together
Excellence: we strive to achieve our ambition
Technical Competencies:
 Experienced account manager
 Detailed understanding of facilities management or waste management technical requirements and performance specifications
 Practitioner in continuous improvement approaches
 Practitioner in customer experience measurement