Client Support

Office Administration:
Organisation of launches at properties - caterers, invitations
Tagging keys and maintaining key register system
Preparing advertising for magazines
Responsible for updating window cards
Instruction letters, compiling terms and conditions, producing register cards
Production of property details - printing digital details - distributing details of all new properties to other agents and relocation agents
Production of lettings lists, updating internet and Aspasia with all new property details
Calls/letters
Maintaining filing systems - for details, invoices, etc.
Preparation of lettings meeting notes



Professional Standards
Producing purchase orders for photographs/floorplans, dealing with split commission invoices
Maintaining monthly renewal sheet, and sending out renewal letters
Maintaining gas safety records on all non-managed properties - initial letters and chase up ensuring epcs are in place for all new instructions together with signed t&cs
Ordering stationery for the lettings team
Inputting deals data to database

Marketing:

Work with the Lettings Manager on all Business Generation initiatives
Manage the Marketing Activity Calendar and the marketing budget
Help to budget for the Marketing Activity Calendar for the next financial year
Manage pitch pack material
Point of liaison for central Marketing
Ensure all material meets corporate guidelines
Manage advertising schedule
Maintain forward and reverse canvassing for all lettings
Maintain office internet presence and web page (testimonials, new staff, new research documents and the office property carousel)
Produce property lists and mail shots

Team
General team responsibilities:

Answering telephone, making appointments, speaking to clients/applicants on reception front desk
Systems & IT competence

Word
Aspasia
Vuture/Addintel
Excel
PowerPoint