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Sales Associate - Luxury Fashion

Up to £16500 per annum + Commission
West Midlands
ROC Executive
Perm
13-11-2018 01:07 PM
Liam Heaphy
LIASAB
* Sales Associate
* Luxury Menswear
* Birmingham
* Full Time
* £16,500 plus commission
* ASAP Start - happy to wait for the right candidate
* Interviews to be held - Thursday 15th November

Our client specialises in the very best of menswear, from legendary Bespoke tailoring to exceptional ready-to-wear collections featuring sophisticated separates and sportswear and immaculate business suiting.

Overview of Role

To represent the brand through delivering a high level of customer service and clientele management in order to encourage repeat spend and brand loyalty. To act as an ambassador of the brand in line with business goals and achieve sales targets as outlined by your line manager, supporting the overall growth and profitability of the store.

Main Responsibilities

Sales

* Support the store to achieve company budgets through the achievement of your KPI targets.
* Protect the company's profit by selling stock accurately.
* Drive Sales in your assigned category through using the selling through report.
Service
* Welcome and acknowledge customers as they enter the store.
* Have excellent product knowledge, providing accurate information of the features and benefits to the customer.
* Determine the needs of the customer and deliver supportive advice.
* Maintain a high level of personal presentation in line with company dress code, as well as good personal hygiene and grooming standards.
* Strong interpersonal skills and the ability to adapt service requirements to the customer.

Communication

* Speak to staff and customers with courtesy and respect.
* Handle any complaints with a positive and proactive approach.
* Build productive trusting relations with colleges and customers.

Operations

* Ensure the store is kept clean and tidy, ensuring it adheres to VM company standards at all times.
* Understand and execute company policies and procedures.
* Adhere to store scheduling, arrive to store ahead of shift, ready to start work at your rostered time.
* Ensuring all stock counts are completed regularly and you adhere to Health & Safety policy.

KPIs

* Personal Sales Targets
* Department Targets
* Customer Data Capture (CDC)
* Average Transaction Value (ATV)
* Units per Transaction (UPT)
* Customer Relationship Management (CRM or Clienteling)

Requirements

* Ideally 1 year's retail or sales experience, preferably in the luxury or premium retail industry.
* Have a basic understanding of selling principles and customer service.
* To be fit and able to stand for prolonged periods of time.
* Confident to approach and interact with customers.
* Experience working with tailoring or ability to outfit build and style.
* Proficient in English.
* Basic level of Mathematics.

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