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Digital Services Lead - 15 Month Contract

This job has been filled.

£230 - £270 per day
South East
ROC Operations
Contract
02-04-2019 11:46 AM
Liam Heaphy
Digital-MC
Digital Services Lead

* ASAP Start
* 15-month contract
* Guildford
* Monday - Friday, 08:30-17:00
* Local Government agency
* £230 - £270 per day

We are looking for a Digital Services Lead for a 15-month contract, working for a government body in Guildford.

Role purpose

To ensure internal and external customers can easily find and complete services online, enjoying a trusted, consistent and simple experience every time.


Responsibilities and duties

*Project manage the delivery of changes to the website and Intranet
*Work closely with the Service Redesign team to gather and analyse customer insight, feedback and experience to inform the development of digital services and standards
*Contribute to the development of a new customer engagement strategy.
*Define a clear standard for digital customer journeys
*Develop a set of corporate design patterns and standards that ensure a consistent user experience
*Define changes to the information architecture of the website and intranet to ensure content is easy to find.
*Lead the review of website and Intranet content to ensure it meets agreed Plain English and tone of voice standards.
*Liaise with key internal and external stakeholders to ensure that proposed changes are understood, signed off and actioned in a timely manner.
*Establish an approach to testing new digital services with customers and ensure customer feedback is provided to form and process builders in a timely and consistent manner.
*Adhere to the programme design principles in all programme activity.
*Plan and undertake any other specified projects, as required, in support of the overall programme strategy.


Skills and Attributes

* Information technology, project management and/or digital design qualifications or professional body membership
* General understanding of web technologies including HTML5, JavaScript, CSS, SSL, DNS
* Knowledge of Government Digital Service (GDS) design patterns and best practice in the development of online public services
* Experience of leading website and/or Intranet redesign projects
* Experience of running customer engagement and/or testing programmes for websites and/or online services.


Desirable

* Experience working for a local government body

Please apply today and please refer anyone suitable for this contract.

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