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Helpdesk operative

£20000 - £22000 per annum + Excellent Benefits
London-City & Docklands
ROC Operations
Perm
10-09-2019 10:24 AM
Debbie MacBeattie
VW0020
Calling all Customer service helpdesk assitants and call center candiadtes.

For this exciting opportunity based in London, working hours are 37.5 per week with benefits that include 22 days holiday per annum plus 3 days between Christmas and New Year, company pension scheme, childcare vouchers and season ticket loan.

The MPS Helpdesk is open from 8am-6pm Monday-Friday and the team rotate shifts between these hours.

Purpose:
To own responsibility for the managing of incidents reported by customers via a helpdesk ticketing system.

Key responsibilities:

*Troubleshooting software and hardware issues with printers
*Logging engineer calls and following through to resolution, ensuring SLAs are met
*Contacting customers with ETA's and ensuring engineers are meeting contracted response times
*Identifying and troubleshooting communication problems with the reporting software
*Verifying consumable tickets and generating orders
*Perform root cause analysis on manual consumable tickets and break/fix tickets
*Handling CRE and Account Manager queries
*Training new starters

Knowledge, Skills and Experience:

*Ideally a minimum 18 months experience in a similar environment, a professional telephone manner and resilience to work in a fast-paced sales environment.
*Full training will be given, however the ability to demonstrate previous experience of communicating with customers in high-pressure situations would be advantageous.
*Candidates must have excellent analytical skills, good attention to detail, be well organised and understand how to work to tight and demanding timescales.
*Microsoft Office (all) - intermediate level
*Educated to A' Level standard or equivalent

Competencies:
Communication and Interpersonal Understanding Striving for Achievement
Work Management Team working Organisational Awareness

If this role sounds like the role you are waiting for, please get in touch today and apply!

Please note due to the high level of applicants only successful candidates will be contacted.

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