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Facilities Helpdesk Coordinator - 9 month FTC

£25000 - £28000 per annum + exc bens
London-West End
ROC Operations
Contract
07-10-2019 05:34 PM
Triona Rarden
TR1609
Main Responsibilities:

- Acting as principle contact for all enquiries, submitted via the Helpdesk, and delegating tasks to appropriate members of the department
- Prioritise job requests monitoring progress and keeping business users updated on job
status
- Overseeing maintenance programmes for each office with responsibility for liaising with
respective contractors
- Dealing promptly with reactive tasks or emergencies, escalating to relevant parties when
appropriate
- Central administrator for Condeco room booking software system with responsibility for
communicating updates to team administrators and providing assistance to business users as
and when required
- Responsibility for coordinating the accreditation process with a full range of duties
including liaising with accreditation bodies and auditors, arranging internal/external
audits, coordinating site visits and ensuring that documentation remains current
- Provide Health and Safety operational support including coordinating H&S audits ensuring
findings are closed out promptly, collation of documentation including reports and risk
assessments, attending H&S meetings and liaising with external parties, including DSE
consultants, when required
- Conducting inductions ensuring new starters are introduced to the new working environment
and equipped with useful information and guidance
- Responsible for uploading documentation to the intranet and ensuring that information
remains relevant
- Occasional cover of Reception duties dealing with incoming calls, visitors, booking
couriers and arranging travel

About you:
Qualifications, Skills and Key Attributes -

- Excellent customer service skills
- Polite and articulate with a polished and professional approach
- Ability to communicate with people at all levels confidently and professionally
- Customer focused with the ability to build strong customer relationships
- Strong team player with a natural ability to build strong relationships with colleagues
and contractors
- Ability to resolve problems quickly, efficiently and in a calm manner
- Knowledge of Health & Safety in the workplace
- Knowledge of ISO 9001, 14001 and 18001
- Excellent computer skills and the ability to learn new software systems
- Excellent attention to detail
- Reliable and flexible particularly as there will be an occasional requirement to work
outside of core hours

Thank you for applying to this advertisement; we appreciate your interest in this opportunity. All applications are important to us, but due to the high volume of response we receive from our advertisements, we only contact successful applicants. We wish you all the best in your search for a new position.

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