An exciting opportunity has arisen for an experienced Help Desk Operator in Central London.

Purpose:

To own responsibility for the managing of incidents reported by customers via a helpdesk ticketing system.

Key responsibilities:

* Troubleshooting software and hardware issues with printers
* Logging engineer calls and following through to resolution, ensuring SLAs are met
* Contacting customers with ETA's and ensuring engineers are meeting contracted response times
* Identifying and troubleshooting communication problems with the reporting software
* Verifying consumable tickets and generating orders
* Perform root cause analysis on manual consumable tickets and break/fix tickets
* Handling CRE and Account Manager queries
* Training new starters

Knowledge, Skills and Experience:

* Ideally a minimum 18 months experience in a similar environment, a professional telephone manner and resilience to work in a fast-paced sales environment.
* Full training will be given, however the ability to demonstrate previous experience of communicating with customers in high-pressure situations would be advantageous.
* Candidates must have excellent analytical skills, good attention to detail, be well organised and understand how to work to tight and demanding timescales.
* Microsoft Office (all) - intermediate level
* Educated to A' Level standard or equivalent

The MPS Helpdesk is open from 8am-6pm Monday-Friday and the team rotate shifts between these hours.

If this sounds like the ideal role for you please apply today.

Please note due to the high level of applicants only successful candidates will be contacted.