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Customer Service Representative

This job has been filled.

£11 - £12 per hour
Greater-London
ROC Operations
Perm
04-12-2019 04:32 PM
Liam Heaphy
LIACSR1
* Customer Service Representative
* £11-£12ph
* Monday-Friday, 09:00-17:30
* North West London
* Experience with Zendesk is a huge bonus
* Start Date - ASAP
* Temp-Perm

A costume hire company who work with the Theatre, Blockbuster Films and Television, is looking for a Customer Service Representative to join their friendly team.

Customer Service Representative Job Purpose:

* To answer all customer enquiries and assist the customer with any issues and give them excellent customer service.

Customer Service Representative Key Responsibilities:

* Answer all customer enquiries over the phone, email and webchat within Zendesk
* Maintain and manage all order enquiries notes and actions in SOP
* Deal with any problem order enquiries and escalate if required
* Process customer telephone orders
* Supervise temporary staff during seasonal periods
* Process internal staff, Marketing, Events and Public relations orders
* Communicate customer feedback to the management team
* Assist with Marketing and Merchandising administration when required

Customer Service Representative Experience & Competencies Required:

* Excellent Customer Service skills.
* Excellent communication skills both written and verbal.
* Excellent attention to detail.
* Ability to understand processes and systems quickly.
* Great organisation skills with the ability to prioritise

Please apply for this Customer Service Representative role today.

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