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Technical Account Manager

This job has been filled.

Up to £40000 per annum + Car + Bonus
South East
ROC Executive
Perm
17-06-2021 01:09 PM
Francesca Greaves
Nigel 100/2
Job Details
(a) Responsible to: National Sales Manager
(b) Responsible for:
(c) Collaborate with: New Business Manager/Sales Team/Commercial Team

Job Summary
A technical and commercial specialist, who is to maintain and develop a professional business relationship with each customer within their designated area, with a clear focus on contract retention, growth and customer satisfaction.
The postholder will own the relationship end to end with the customer. Maintain customer strategy and be responsible for the generation and growth of revenue and gross margin.


Key Responsibilities
-Producing and maintaining individual Account Management plans for each client within the defined portfolio
-To develop a pipeline to manage and measure business growth, business development and contracts at risk
-Managing customer contract expectations and service level agreements/key performance indicators
-Support other members of the commercial team on large TWM bids with a hazardous aspect
-Regularly review pipeline progress, evaluate and review strategy and approach
-Visit customer sites to comprehensively list waste and obtain as much information as possible to pass to the technical team prior to any collection
-Sample waste streams as and when required
-Ensuring customer's contractual requirements are implemented and being aware of significant market or trading impacts on the customer
-Manage customer renewals and account development in accordance with internal governance and approval processes

Critical Qualifications and Training Prior to Employment
-Chemistry Degree or Significant experience in hazardous waste technical sales
-GCSE English and Maths or equivalent skills to enable you to perform the role
-Full Driving License
-Proficient user of Microsoft Office

Critical Knowledge, Skills and Experience Prior to Employment
-Hazardous Waste Sales/Technical Sales Support
-Knowledge of hazardous waste legislation and supply chain
-Proven track record in providing an excellent customer service
-Negotiation skills
-Fact based intuitive business forecasting
-Solid Commercial knowledge and experience of added value sales in the waste and recycling marketplace in the UK
-Excellent communication, problem solving and organisational skills
-Team player

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