My clients are a leading independent property consultancy in the UK offering agency and professional advice across Commercial, Residential and Rural sectors.


The London Residential sales division are looking to recruit a Business Support Coordinator/Team Secretary to assist with front of house duties and support the sales and lettings teams in Knightsbridge, as well as the wider London office network. You will report into the Operations Manager(s) in London Residential sales, with day-to-day input from the Knightsbridge Head of Sales and Head of Lettings.

Responsibilities

Customer Experience/Front of House

Greet customers in a polite and welcoming manner
Assist customers and offer refreshments
Answer incoming telephone calls
Take accurate messages and assist with enquiries wherever possible
Provide keys to contractors
Maintain a tidy office and reception area
Prepare the boardroom for meetings when required

Local Marketing

Create mailers, property brochures, window cards and pitching materials
Arrange and upload EPCs, photos and floorplans
Update property listings
Use of internal systems to search and download imagery
Oversee look and feel of office in line with central guidelines
Supply imagery and property information for regional publications and central marketing campaigns
Assist with meeting marketing deadlines
Display knowledge of GDPR regulations

Sales administration

Work with Operations teams to provide efficient sales administration, to include:
Property listings:
*Create new property activity records
*Order land registry title checks
*Register new instructions
*Create template letters and forms
*Generate sales invoices
Best Practice:
*Assist with the Client Due Diligence and Anti-Money Laundering processes
*Ensure correct naming conventions are used on all property files
*Adhere to best practice standards and procedures


Professional experience and personal skills profile

Particular Aptitudes/Skills Required

Prior experience in a business support, administration or front of house role preferred but not required
Flexibility, adaptability and a co-operative attitude
Excellent standard of English grammar and spelling
Calm under pressure
Diligent and efficient
Attention to detail
Self-motivated
Team player