PA/Office Manager
This job has been filled.
£30000 - £32000 per annum
London-West End
ROC Executive
Perm
13-09-2021 06:17 PM
Clare Oliver
CFwat
Operations Coordinator
Location Southbank/ Waterloo
StatusPermanent
My clients are a leading independent property consultancy in the UK offering agency and professional advice across Commercial, Residential and Rural sectors.
The London Residential sales division are looking to recruit an Operations Coordinator to carry out sales administration and business operations responsibilities in the Southbank office, as well as providing support to the wider London office network and Operations teams. You will report into the Operations Manager(s)
Responsibilities
Customer Experience
Provide an exceptional internal and external customer experience in every interaction
Assist in answering incoming calls
Maintain a tidy office and reception area
Assist Department Head with implementation of Customer Experience initiatives
Drive net promotor scores through customer journey improvement initiatives
Sales administration
Provide efficient sales administration to multiple departments, to include:
Property listings:
oCreate new property activity records
oOrder land registry title checks
oRegister new instructions
oCreate template letters and forms
Best Practice
oPrepare reports for weekly and monthly meetings, MBOs and ad hoc requirements
oBe a trouble shooter with system processes and procedures
oCarry out monthly reporting to assist with performance monitoring
Local Marketing
Create mailers, property brochures, window cards and pitching materials
Arrange and upload EPCs, photos and floorplans
Update property listings
Use of internal systems to search and download imagery
Oversee look and feel of office in line with central guidelines
Supply imagery and property information for regional publications and central marketing campaigns
Assist with meeting marketing deadlines
Display knowledge of GDPR regulations
Professional experience and personal skills profile
Particular Aptitudes/Skills Required
3 years+ experience in a similar operations, administration or secretarial role preferred
Proficient with Microsoft office packages
Flexibility, adaptability and a co-operative attitude
Calm under pressure
Excellent standard of English grammar and spelling
Diligent and efficient
Strong attention to detail
Self-motivated
Team player
Location Southbank/ Waterloo
StatusPermanent
My clients are a leading independent property consultancy in the UK offering agency and professional advice across Commercial, Residential and Rural sectors.
The London Residential sales division are looking to recruit an Operations Coordinator to carry out sales administration and business operations responsibilities in the Southbank office, as well as providing support to the wider London office network and Operations teams. You will report into the Operations Manager(s)
Responsibilities
Customer Experience
Provide an exceptional internal and external customer experience in every interaction
Assist in answering incoming calls
Maintain a tidy office and reception area
Assist Department Head with implementation of Customer Experience initiatives
Drive net promotor scores through customer journey improvement initiatives
Sales administration
Provide efficient sales administration to multiple departments, to include:
Property listings:
oCreate new property activity records
oOrder land registry title checks
oRegister new instructions
oCreate template letters and forms
Best Practice
oPrepare reports for weekly and monthly meetings, MBOs and ad hoc requirements
oBe a trouble shooter with system processes and procedures
oCarry out monthly reporting to assist with performance monitoring
Local Marketing
Create mailers, property brochures, window cards and pitching materials
Arrange and upload EPCs, photos and floorplans
Update property listings
Use of internal systems to search and download imagery
Oversee look and feel of office in line with central guidelines
Supply imagery and property information for regional publications and central marketing campaigns
Assist with meeting marketing deadlines
Display knowledge of GDPR regulations
Professional experience and personal skills profile
Particular Aptitudes/Skills Required
3 years+ experience in a similar operations, administration or secretarial role preferred
Proficient with Microsoft office packages
Flexibility, adaptability and a co-operative attitude
Calm under pressure
Excellent standard of English grammar and spelling
Diligent and efficient
Strong attention to detail
Self-motivated
Team player