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PA/Office Manager

£30000 - £32000 per annum
London-West End
ROC Executive
13-09-2021 06:17 PM
Clare Oliver
Operations Coordinator
Location Southbank/ Waterloo

My clients are a leading independent property consultancy in the UK offering agency and professional advice across Commercial, Residential and Rural sectors.

The London Residential sales division are looking to recruit an Operations Coordinator to carry out sales administration and business operations responsibilities in the Southbank office, as well as providing support to the wider London office network and Operations teams. You will report into the Operations Manager(s)

Customer Experience

Provide an exceptional internal and external customer experience in every interaction
Assist in answering incoming calls
Maintain a tidy office and reception area
Assist Department Head with implementation of Customer Experience initiatives
Drive net promotor scores through customer journey improvement initiatives

Sales administration

Provide efficient sales administration to multiple departments, to include:
Property listings:
oCreate new property activity records
oOrder land registry title checks
oRegister new instructions
oCreate template letters and forms
Best Practice
oPrepare reports for weekly and monthly meetings, MBOs and ad hoc requirements
oBe a trouble shooter with system processes and procedures
oCarry out monthly reporting to assist with performance monitoring
Local Marketing

Create mailers, property brochures, window cards and pitching materials
Arrange and upload EPCs, photos and floorplans
Update property listings
Use of internal systems to search and download imagery
Oversee look and feel of office in line with central guidelines
Supply imagery and property information for regional publications and central marketing campaigns
Assist with meeting marketing deadlines
Display knowledge of GDPR regulations

Professional experience and personal skills profile

Particular Aptitudes/Skills Required
3 years+ experience in a similar operations, administration or secretarial role preferred
Proficient with Microsoft office packages
Flexibility, adaptability and a co-operative attitude
Calm under pressure
Excellent standard of English grammar and spelling
Diligent and efficient
Strong attention to detail
Team player

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