Grounds Manager
This job has been filled.
£20000 - £30000 per annum
Greater-London
ROC Operations
Perm
16-06-2022 12:25 PM
Nigel Bewsher
NB033
1. CUSTOMER SERVICE DELIVERY
Ensure the park team consistently promote the highest standard of professional customer service
Customers are greeted and acknowledged in a warm and friendly manner and all questions are answered
Complete all funeral duties including the supervising / digging (and backfilling) of graves, transportation to local
crematoria, ash interments and ash scatterings.
Parking management for large funerals / multiple funerals or events (park specific)
2. WOODLAND / GROUNDS / FACILITIES MAINTENANCE
Ensure all woodlands maintenance tasks are implemented to the company WOW Standards for Maintenance
Tree felling /maintenance; climbing, coppicing, pruning, & chipping. Organise external contractors for stump
removal & windblown trees
Maintenance of buildings, facilities, site furniture and boiler (where applicable)
Complete all grounds maintenance tasks and implement the Company Standard for the Maintenance of Burial
Circles and Graves and the Landscape Maintenance Framework, including the surveying of plots and burial trees.
Ensure all "landscaping" is completed; including the planting, tree management, hedges, shrubs etc.
3. PEOPLE MANAGEMENT
Develop the team through coaching and training, recommending where external training is required
Meet monthly with each team member to provide guidance and training on all performance KPI's
Conduct annual appraisals and the setting of SMART objectives and targets for the business
Recruitment and retention of quality employees.
Work with colleague numbers to provide excellent woodland/ grounds services within the salary budget
4. PROJECT MANAGEMENT
Delivery and input of the key projects for Mother's Day (Spring), Father's Day (Summer) and Remembrance event
(Autumn) - ensuring; Vision, Mapping, Costing, Project planning and Delivery are all undertaken to agreed
timescales and deadlines. Input into annual forecast and business plans.
Delivery of Woodland/ Grounds projects, such as seasonal planting, coppicing, creation of prestige areas etc.
5. FINANCE & ADMINISTRATION
Manage all department cost to budget. PO management of all stocks and supplies for day to day use
Manage stocks of materials and products required for the projects being completed to forecast
Ensure all admin, financial and control processes associated with the grounds of the park are followed
6. OHS
Ensure colleagues are aware of evacuation & security procedures and alert senior managers to risks/problems.
Responsible for the maintenance of OHS requirements instilling good techniques & standards across the Park
If required deliver first aid and follow the correct H&S procedures to ensure own safety.
Ensure gates and all buildings are opened, closed and secured as required
Core Values / Competence
Attention to detail: good
standards / cross 't's' + dot
'i's'
Caring: compassionate /
empathetic
Respectful: integrity / polite
/conscientious /professional
Proactive: Can do attitude /
going extra mile
Distinctive: unique /
different / individuality
Community: welcoming /
inclusive
Role Specific Behaviours
Values in Action
Self-Development
Leading People
Setting & Driving
Performance & Standards
Delivering improvement
Working Together for the
Group
Customer Focus
Planning
Scope and Level of Responsibility
Budgetary responsibility of park
May be required to work at other sites
when requested
May be required to work longer hours or
at a weekend when the business
requires
Main Contacts
Customers - public
Funeral Directors
ICCM and other professional bodies
Professional services firms
Suppliers
Charitable and community organisations
Wedding planners
Event management companies
Local business groups
Experience / Skills / Knowledge
Good people skills
Management experience desirable
Strong Leadership and communication
Motivational team player
Can-do attitude
Consistently exercises good judgement
Problem solving skills
Strong leadership and relationship
management skills are required
Pride in their work
Knowledge of grounds management
Knowledge of woodland management
Full clean driving licence
Ensure the park team consistently promote the highest standard of professional customer service
Customers are greeted and acknowledged in a warm and friendly manner and all questions are answered
Complete all funeral duties including the supervising / digging (and backfilling) of graves, transportation to local
crematoria, ash interments and ash scatterings.
Parking management for large funerals / multiple funerals or events (park specific)
2. WOODLAND / GROUNDS / FACILITIES MAINTENANCE
Ensure all woodlands maintenance tasks are implemented to the company WOW Standards for Maintenance
Tree felling /maintenance; climbing, coppicing, pruning, & chipping. Organise external contractors for stump
removal & windblown trees
Maintenance of buildings, facilities, site furniture and boiler (where applicable)
Complete all grounds maintenance tasks and implement the Company Standard for the Maintenance of Burial
Circles and Graves and the Landscape Maintenance Framework, including the surveying of plots and burial trees.
Ensure all "landscaping" is completed; including the planting, tree management, hedges, shrubs etc.
3. PEOPLE MANAGEMENT
Develop the team through coaching and training, recommending where external training is required
Meet monthly with each team member to provide guidance and training on all performance KPI's
Conduct annual appraisals and the setting of SMART objectives and targets for the business
Recruitment and retention of quality employees.
Work with colleague numbers to provide excellent woodland/ grounds services within the salary budget
4. PROJECT MANAGEMENT
Delivery and input of the key projects for Mother's Day (Spring), Father's Day (Summer) and Remembrance event
(Autumn) - ensuring; Vision, Mapping, Costing, Project planning and Delivery are all undertaken to agreed
timescales and deadlines. Input into annual forecast and business plans.
Delivery of Woodland/ Grounds projects, such as seasonal planting, coppicing, creation of prestige areas etc.
5. FINANCE & ADMINISTRATION
Manage all department cost to budget. PO management of all stocks and supplies for day to day use
Manage stocks of materials and products required for the projects being completed to forecast
Ensure all admin, financial and control processes associated with the grounds of the park are followed
6. OHS
Ensure colleagues are aware of evacuation & security procedures and alert senior managers to risks/problems.
Responsible for the maintenance of OHS requirements instilling good techniques & standards across the Park
If required deliver first aid and follow the correct H&S procedures to ensure own safety.
Ensure gates and all buildings are opened, closed and secured as required
Core Values / Competence
Attention to detail: good
standards / cross 't's' + dot
'i's'
Caring: compassionate /
empathetic
Respectful: integrity / polite
/conscientious /professional
Proactive: Can do attitude /
going extra mile
Distinctive: unique /
different / individuality
Community: welcoming /
inclusive
Role Specific Behaviours
Values in Action
Self-Development
Leading People
Setting & Driving
Performance & Standards
Delivering improvement
Working Together for the
Group
Customer Focus
Planning
Scope and Level of Responsibility
Budgetary responsibility of park
May be required to work at other sites
when requested
May be required to work longer hours or
at a weekend when the business
requires
Main Contacts
Customers - public
Funeral Directors
ICCM and other professional bodies
Professional services firms
Suppliers
Charitable and community organisations
Wedding planners
Event management companies
Local business groups
Experience / Skills / Knowledge
Good people skills
Management experience desirable
Strong Leadership and communication
Motivational team player
Can-do attitude
Consistently exercises good judgement
Problem solving skills
Strong leadership and relationship
management skills are required
Pride in their work
Knowledge of grounds management
Knowledge of woodland management
Full clean driving licence