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Grounds Manager

This job has been filled.

£20000 - £30000 per annum
Greater-London
ROC Operations
Perm
16-06-2022 12:25 PM
Nigel Bewsher
NB033
1. CUSTOMER SERVICE DELIVERY
 Ensure the park team consistently promote the highest standard of professional customer service
 Customers are greeted and acknowledged in a warm and friendly manner and all questions are answered
 Complete all funeral duties including the supervising / digging (and backfilling) of graves, transportation to local
crematoria, ash interments and ash scatterings.
 Parking management for large funerals / multiple funerals or events (park specific)
2. WOODLAND / GROUNDS / FACILITIES MAINTENANCE
 Ensure all woodlands maintenance tasks are implemented to the company WOW Standards for Maintenance
 Tree felling /maintenance; climbing, coppicing, pruning, & chipping. Organise external contractors for stump
removal & windblown trees
 Maintenance of buildings, facilities, site furniture and boiler (where applicable)
 Complete all grounds maintenance tasks and implement the Company Standard for the Maintenance of Burial
Circles and Graves and the Landscape Maintenance Framework, including the surveying of plots and burial trees.
 Ensure all "landscaping" is completed; including the planting, tree management, hedges, shrubs etc.
3. PEOPLE MANAGEMENT
 Develop the team through coaching and training, recommending where external training is required
 Meet monthly with each team member to provide guidance and training on all performance KPI's
 Conduct annual appraisals and the setting of SMART objectives and targets for the business
 Recruitment and retention of quality employees.
 Work with colleague numbers to provide excellent woodland/ grounds services within the salary budget
4. PROJECT MANAGEMENT
 Delivery and input of the key projects for Mother's Day (Spring), Father's Day (Summer) and Remembrance event
(Autumn) - ensuring; Vision, Mapping, Costing, Project planning and Delivery are all undertaken to agreed
timescales and deadlines. Input into annual forecast and business plans.
 Delivery of Woodland/ Grounds projects, such as seasonal planting, coppicing, creation of prestige areas etc.
5. FINANCE & ADMINISTRATION
 Manage all department cost to budget. PO management of all stocks and supplies for day to day use
 Manage stocks of materials and products required for the projects being completed to forecast
 Ensure all admin, financial and control processes associated with the grounds of the park are followed
6. OHS
 Ensure colleagues are aware of evacuation & security procedures and alert senior managers to risks/problems.
 Responsible for the maintenance of OHS requirements instilling good techniques & standards across the Park
 If required deliver first aid and follow the correct H&S procedures to ensure own safety.
 Ensure gates and all buildings are opened, closed and secured as required
Core Values / Competence
 Attention to detail: good
standards / cross 't's' + dot
'i's'
 Caring: compassionate /
empathetic
 Respectful: integrity / polite
/conscientious /professional
 Proactive: Can do attitude /
going extra mile
 Distinctive: unique /
different / individuality
 Community: welcoming /
inclusive
Role Specific Behaviours
 Values in Action
 Self-Development
 Leading People
 Setting & Driving
Performance & Standards
 Delivering improvement
 Working Together for the
Group
 Customer Focus
 Planning
Scope and Level of Responsibility
 Budgetary responsibility of park
 May be required to work at other sites
when requested
 May be required to work longer hours or
at a weekend when the business
requires
Main Contacts
 Customers - public
 Funeral Directors
 ICCM and other professional bodies
 Professional services firms
 Suppliers
 Charitable and community organisations
 Wedding planners
 Event management companies
 Local business groups
Experience / Skills / Knowledge
 Good people skills
 Management experience desirable
 Strong Leadership and communication
 Motivational team player
 Can-do attitude
 Consistently exercises good judgement
 Problem solving skills
 Strong leadership and relationship
management skills are required
 Pride in their work
 Knowledge of grounds management
 Knowledge of woodland management
 Full clean driving licence

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