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Customer Service Advisor

Up to £22000 per annum
East Anglia
ROC Operations
22-06-2022 01:05 PM
Paris Valery
My clients are based in Borehamwood and are looking to recruit a team of customer service advisors. The company is a security systems specialist offering burglar alarms, CCTV, and door entry systems installation and maintenance for homes and businesses.
Job description:
We are looking for a Customer Service Advisor to join our Team. Working as part of a fast-paced team you'll be our first point of contact for any external customer service queries ensuring we resolve enquiries in a timely and customer focused way by liaising with stakeholders across the business. We take great pride in the fact that we're here to ensure homes and businesses across the UK get access to the technology they need and working in Customer Services is a great way to understand our business.

If you're looking for a role that utilises your influencing, relationship building and organisational skills this is a great opportunity for you to join and have direct impact in delighting customers.

Role Requirements
*Driving for results in line with KPI's and departmental vision.
*Ability to influence and negotiate at all levels.
*Answering and handle calls- Ability to manage large volumes
*Respond to customer emails
*resolving queries
*Attention to detail - able to report, analyse and interpret data and present back to a varied audience.
*Organisation skills - able to plan and prioritise time to deal with conflicting priorities.
*Computer literate, with a strong working knowledge of Microsoft Excel/Word.
*Self-motivated with a positive outlook, always willing to rise to a challenge.

Please send your CV today if you are interested!

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