Onboarding Coordinator

Our client is looking for a highly motivated and ambitious Onboarding Administrator for their leading construction company based in Hemel Hempstead to support the Recruitment and Training Team. Their people are at the heart of their business, and you will be a vital member to help them continue to grow and develop as a business. They have a really exciting future and their expectations are very high, they believe in providing the highest standards of customer service, with a focus on getting things "right first time" and they are really excited to meet the best people who have the skills and
passion to help them achieve their full potential.


Roles & Responsibilities will include (but may not be limited to):

*Managing the end-to-end HS2 induction process for internal and external personnel
*Collating data, managing spreadsheets and weekly reporting using Microsoft Excel
*Data entry on to internal data management systems
*Handling confidential data in line with GDPR
*Document control - processing project induction applications, recording results and maintaining compliance for each section of the project
*Inbound and outbound calls to external site personnel
*Relationship building with external and internal personnel
*Managing customer expectations / Customer service communications via telephone and emails
*Working between the Operator Managers, external on-site personnel, project
induction teams and on-site management teams to ensure effective communication and smooth operations on all sides

The ideal candidate will have the the following skills:

*Able to work independently
*Strong decision-maker with confidence to follow processes through from start to
finish without micro-management
*Able to work under pressure in a fast-paced, busy environment
*Extremely high attention to detail with a passion for getting it right first time
*Hungry for results
*Strong communicator across all mediums - namely telephone, emails, face to face and social medias
*Team-player working towards team targets