1.CUSTOMER SERVICE
Ensure the Grounds team consistently promotes the highest standard of professional customer service
All customer queries and complaints handled in a timely and compassionate manner and tracked via the operating system
Seek out opportunities to improve the parks environmental credentials
Ensure a 5-star first impression is created for customers through ensuring the park always looks its best 365 days a year
Ensure the effective delivery of services to Group standards and values
2. LANDSCAPE AND FACILITIES MANAGEMENT
Ensure the Grounds team maintain the grounds to a prestige, distinctive and contemporary standard
Lead the team to effectively perform all funeral - related duties to our WOW standards as expected by our customers, such as digging and backfilling of graves, preparing ash interments, maintenance of the park, and project work
Manage facilities and maintain vehicles and site equipment
Knowledge of industry trends and legislations ensuring that best practice is adopted
Responsible for the development, coordination, and delivery of all ground's projects in the park in conjunction with the General Manager
3.SALES AND MARKETING
Play a key role in delivering sales targets through effective delivery of all activities and landscaping projects
Liaise with the General Manager to ensure that stock levels are maintained at an appropriate level
Work closely with the General Manager to ensure all customer events are delivered successfully
Deliver the community engagement strategy for long term growth
Input into the continuous development of new products and services for the site
4.PEOPLE MANAGEMENT
Play a key role to lead on our One Team One Group values and behaviours
Effective calendar management to plan grounds team resourcing and activity
lead, motivate and develop the grounds team to deliver on KPIs
Develop the team through coaching, training, e-learning and providing external training as required
Meet regularly with the team supervisors to provide, guidance, support and training as required
Follow the annual appraisal process for all members of the grounds team and set SMART, aligned objectives for them
Manage all grounds recruitment as required in conjunction with the General Manager and HR
Ensure the retention of quality colleagues
Follow group policies and procedures as required for any Employee Relations cases
5.FINANCE AND ADMINISTRATION
Manage the grounds budget effectively including Purchase Order System and salary budget management
Drive efficiencies within the operational areas to meet targets and manage costs
Utilise available systems to create continuous efficiencies and ensure lean ways of working
Adherence to all internal central and operational processes
Lead on the effective use of operating system to map the site. Locate stock and allocate task
6.HEALTH AND SAFETY
Ensure colleagues are adhering to all Health and Safety procedures
Responsible for internal audit compliance
Ensure overall security of the site
If required and trained deliver first aid and follow the correct health and safety procedures to ensure own safety.
Core Values / Competence
Attention to detail: good standards / cross 't's' + dot 'i's'
Caring: compassionate / empathetic
Respectful: integrity / polite /conscientious /professional
Proactive: Can do attitude / going extra mile
Distinctive: unique / different / individuality
Community: welcoming / inclusive


Role Specific Behaviours
Values in Action
Developing Others to Build Capacity
Leading People
Setting and Driving Performance and Standards
Being Decisive and Taking Initiative
Working Together for the Group
Customer Focus
Planning the Way ForwardScope and Level of Responsibility
Responsible for Grounds Teams on site
May be required to work at other sites when requested
May be required to work longer hours or at a weekend when the business requires
Main Contacts
Customers - public
Funeral Directors, Imams and Celebrants
ICCM and other professional bodies
Professional services firms
Suppliers
Charitable and community organisations
Event management companies
Local business groups
Experience / Skills / Knowledge
Excellent people skills
Computer literate competent with Microsoft word and excel
At least 2+ years' experience at a management level.
Strong communication skills
Motivational team player
Sales Driven and Commercially Aware
Can-do attitude
Consistently exercises good judgement
Problem solving skills
Strong leadership and relationship management skills
Pride in their work
Interest in learning various Muslim culture and Islamic beliefs
Horticultural knowledge