* Sales Associate - Mandarin Speaking
* Luxury Menswear, made to measure
* Flagship Store
* West End, London
* Full Time - 40 hours per week
* £22,000 plus a fantastic commission structure

Our client specialises in the very best of menswear, from legendary bespoke tailoring to exceptional ready-to-wear collections featuring sophisticated separates and sportswear and immaculate business suiting.


Main Responsibilities

Sales

*Support the store to achieve company budgets through the achievement of your KPI targets.
*Protect the company's profit by selling stock accurately.
*Drive Sales in your assigned category through using the selling through report.

Service

*Welcome and acknowledge customers as they enter the store.
*Have excellent product knowledge, providing accurate information of the features and benefits to the customer.
*Determine the needs of the customer and deliver supportive advice.
*Maintain a high level of personal presentation in line with company dress code, as well as good personal hygiene and grooming standards.
*Strong interpersonal skills and the ability to adapt service requirements to the customer.

Communication

*Speak to staff and customers with courtesy and respect.
*Handle any complaints with a positive and proactive approach.
*Build productive trusting relations with colleges and customers.

Operations

*Ensure the store is kept clean and tidy, ensuring it adheres to VM company standards at all times.
*Understand and execute company policies and procedures.
*Adhere to store scheduling, arrive to store ahead of shift, ready to start work at your rostered time.
*Ensuring all stock counts are completed regularly and you adhere to Health & Safety policy.

KPIs

*Personal Sales Targets
*Department Targets
*Customer Data Capture (CDC)
*Average Transaction Value (ATV)
*Units per Transaction (UPT)
*Customer Relationship Management (CRM or Clienteling)

Requirements

*Ideally 1 year's retail or sales experience, preferably in the luxury industry.
*Have a basic understanding of selling principles and customer service.
*To be fit and able to stand for prolonged periods of time.
*Confident to approach and interact with customers.
*Experience working with tailoring or ability to outfit build and style.
*To have a basic understanding of Tailoring, Made to measure & Bespoke services or ability to learn it.
*Proficient in English.
*Basic level of Mathematics.