*Lead on the effective delivery of services across the company that meet excellent quality standards and value for money
*Work closely with Operations Managers to lead & support them in delivery of local services on specific shareholder contracts, deploying Assistant Operations Managers as appropriate
*To ensure that an effective performance management and continuous improvement regime exists within all operations to meet the challenges of service efficiency.
*To be an active member of the Senior Leadership team, actively supporting the achievement of our business aims and strategies that deliver value back to shareholders and make a positive contribution to the communities that they serve.
*Lead by example and be a positive role model for the values to ensure these are understood and embedded within teams, working practices and behaviours
*Provide advice, recommendations, policies and procedures relating to the provision of the service
*Develop, monitor and review operational service delivery strategies and to ensure they have clear links to commissioner strategies and regulatory services
*Make a significant contribution to the development, monitoring and review of the commissioner strategies and to deliver relevant action plan objectives
*Maintain constructive and productive working relationships with commissioners
*Seek new market opportunities and prepare tenders and estimates in response to invitations from existing and potential clients, in accordance with approved strategies and procedures
*Work closely with the Senior Management Team to ensure all activities are coordinated
*To prepare and present reports associated with operations for the Board of Directors, service commissioners, scrutiny meetings, executive and council meetings
*To undertake risk management within the company's policy and make recommendations to ensure ongoing improvements
*Participate in emergency management and business continuity management and assist in the provision of an effective winter maintenance service
*Maintain constructive and productive working relationships with customers, trade unions, partners, other agencies, voluntary groups and community groups.
*Participate in emergency management and business continuity management.
*Ensure compliance with our Operator licence undertakings and Fleet Compliance.
*Assist the Senior Operations Manager to identify new market opportunities and assess their viability.
*Leadership, Staff management and development will be an import element. Identify and deliver staff training and development requirements
*Lead the Operations Division to ensure that the services are compliant with all relevant legislation and procedures and drive continuous improvement in operational systems and processes to be an example of best practice.
*Prepare resource plans and develop budgets for operational service delivery and agree with the Director of Operations
*Regularly monitor and reconcile expenditure and income, taking remedial action to correct potential or actual variances.
All employees are also expected to:
*Work to add value to, and be a valued member of, the team and to be valued by customers.
*Comply with the organisation's health and safety policies and safe systems of working.
*Work in compliance with the codes of conduct, regulations (including financial) and policies of the organisation.
*Exercise proper and absolute integrity in respect of all confidential matters and the confidentiality of personal and sensitive information in line with current data protection legislation.

*Be committed to and demonstrate the values of the organisation which are to:

*Deliver quality - what we do, we do well.
*Be safe - look out for yourself and others.
*Do the right thing - make good decisions and treat people with respect.
*Care for our environment - protect where we live and work. Strive to be cleaner and greener.
*Work together - communicate well and help each other.

Essential requirements - qualifications, skills, abilities, knowledge and experience:


Qualifications
*Full Driving Licence.
*Experience in a similar role.
*Certificate of Professional Competence in Transport Management (Road Haulage).
*Certificate of Technical Competence (COTC) Level 4 - Managing Transfer Operations.
*NEBOSH (preferred) or IOSH Managing Safely.
*Class C licence


Skills and abilities
*Strong leadership skills with the ability to motivate and inspire the team.
*Ability to effectively manage change.
*Good interpersonal skills with the ability to develop effective industrial relations and manage conflict.
*Ability to coach and mentor staff and encourage others to fulfil their potential.
*Persuasive and assertive with good negotiating skills.
*Ability to achieve results and maintain composure when under pressure.
*Research and forecasting skills with the ability to interpret legislation and guidance to develop strategic plans and service policies.
*Strong organisational skills
*Problem solving and decision-making skills with the ability to develop pragmatic action plans.
*Ability to understand and react to customer demand with the ability to identify and seize business opportunities.
*Advanced numeracy and budget management skills.
*Good time management skills with the ability to prioritise and meet deadlines whilst responding to changing circumstances, interruptions and unforeseen incidents.
*The ability to analyse and interpret complex data and report meaningful and factual management information and professional advice.
*Strong written, verbal and presentational communication skills in dealing with service commissioners, elected members, external clients and partners, the public, employees and other parties affected by the activities of the business.