Focus areas:
The success of the role will be measured against the effective implementation of the following focus areas:
*Provide leadership and coaching to help design and implement a vision that will inspire and motivate high performance across the business.
*Coach team leaders throughout the business and support them to create strategically aligned team plans, goals and measures that enable the success of the Client vision.
*Develop collaborative leadership capabilities, to enable the business to create a inclusive culture that is felt across the business by all which enables growth and performance.
*Establish an engaging and effective strategic performance strategy that focuses on people attraction, development, and retention along with operational excellence to achieve our business goals of "outstanding customer service" and our "right first time" mindset.
*Provide strategic thinking into the senior leadership team to ensure the business focus on future opportunities and capabilities through building a customer centric mindset so that we truly understand our customers' needs and reflect this in all the decisions and actions we take.
Target Business outcomes:
Right first timeAttract, develop and retain great peopleSustainable business growth
Improved performance and productivity
Improved career development

More time for leaders
Increased innovation
Improved relationships and engagementGreater agility and adaptability

Better use of people and knowledge
Improved job satisfaction and retentionCustomer satisfaction improvements

High performance culture
People will go the extra mile
Profitable and sustainable growth year on year

Safer and happier peopleLife Skill Enhanced
Reputational enhancement as the partner of choice

The strategic performance strategy will detail how the business will work and what will be done to achieve the above target business outcomes along with a robust method of measurement for each area to quantify the return on investment of the strategy.
It is critical to the success of this role that success measures are created, owned and implemented by the whole business and team leaders to raise responsibility and ownership but some suggestion of measurement could consist of the following:
*Employee feedback data
*People attraction, development, and retention performance KPI's and costs.
*Performance KPI's for each department including cross functional collaborative KPI's
*Win work performance data.
*Financial data overlaid with outcomes of this strategy.
*H&S and Wellbeing data.
*Leadership interviews, workshops, and reflections
*Customer feedback data.
Success enablers:
To be successful in this role you will need the following skills, behaviours, and abilities:
*Passionate about people and helping them find and reach their potential by enhancing their sense of belonging and worth at Client.
*Capable of building high levels of trust and respect at all levels.
*The ability to identify improvements at all levels of the business.
*Inspire people and teams to collaborate and work as one.
*Drive an authentic customer centric mindset.
*Strong ability to influence strategic thinking and the courage to challenge the business to think differently.
*Have an eye for what great performance looks like, where we can achieve it and the ability to measure the value being created for the business and our customers.